Coronavirus: changes to mental health services
Services which offer mental health support in Leeds are open although some may be adapting the way they can offer help to people at the moment, because of social distancing guidance.
We are keeping a log of changes to services, below:
Help in a crisis
Leeds Survivor-Led Crisis Service (LSLCS) - UPDATED 31 March 2020
Due to the current public health crisis, LSLCS has had to make some difficult decisions about service provision. All their services are remaining open, but with some alterations:
- Dial House is open for telephone and Skype/Zoom crisis support only, Friday–Monday and Wednesday, 6pm–2am. Tel 0808 800 1212.
- Dial House@Touchstone is open for telephone crisis support only, to people from BAME groups, Tuesday and Thursday, 6pm–12am. Tel 0113 249 4675 or text 07763 581 853.
- Connect Helpline is open as normal, every night 6pm-2am but is experiencing high demand so a call back cannot be 100% guaranteed every night. Please be patient, they will always do their best to get back to you.
- Teen Connect: open as normal, Mon–Fri 3.30pm–2am; Sat/Sun 6pm–2am. Tel 0808 800 1212 or text 0771 5661559
- Groups are cancelled until further notice, though group workers will continue to support regular groups users by telephone and other comms.
The Safe Zone service is a partnership with The Market Place, and offers crisis support to 11–17 year olds. At present, it's offering telephone and other support only and is open on Monday, Thursday and Sunday evenings. Call for referrals from 5-8pm; service open from 6-9pm. See more details on The Market Place website or from LSLCS.
Dial House/Dial House@Touchstone visitors who feel they'll be really affected by not having access to face-to-face support can email firstname.lastname@example.org. A manager will contact you to talk about alternative ways they can support you through this period of public health crisis.
Well-bean Hope in a Crisis Cafe - UPDATED 6 April 2020
The cafe is open 7 nights a week from 6pm-12am. The service is currently operating all one-to-one support over the phone and face-to-face support via Zoom which can be downloaded free of charge on any android phone. Zoom is like face time or skype, you can download it from the App store/play store for your phone, tablet or computer. (The team can talk you thorough this when you call). The Crisis café staff will assess your needs at the point of referral to the “Touchstone Loves Food Project" if you are unable to access food. If you wish to make a referral please call: Self referral (07760 173476); professional referral (07760 173505).
Support groups and services
If you can't find a Leeds-based group or service listed here, please see their website or social media channels for more information. If your group isn't listed and you are offering support by phone or online, please let us know by emailing email@example.com
Temporary Changes are in place with more details here:
- If you have an advocate or need an advocate but are self-isolating, Advonet will be able to communicate with you remotely via email, phone or Skype.
- In line with government guidance, they are looking to offer advocacy over the phone, by video/ telephone conferencing whenever this is possible.
- All groups run by Advonet and Leep1 and Leeds Autism AIM services will be postponed or cancelled until further notice. They are fast developing 'virtual' and telephone versions. For example: Leep1 have set up a private Facebook group for their members. If you are a Leep1 member, you can request to join via their Facebook page.
- Leeds Autism AIM will be able to offer one-to-one appointments via email, Skype or phone – they will release more details on this in the next couple of days.
All Advonet staff who are in groups more vulnerable to getting Coronavirus will be working from home If you have any questions about Advonet's approach, please email firstname.lastname@example.org.
Andy's Man Club
runs mental health support groups for men, but has postponed all their weekly face-to-face meetings around the country. They have organised online meetings for members and are hoping to set up support for new people. Please contact them by emailing email@example.com for more information, or follow them on Facebook or Twitter.
Anxiety Leeds has postponed their twice monthly meetings for the time being. People can sign up to their mailing list to keep informed of further updates on their website.
At the moment please use your regular (mobile) phone contact and/or the office (0113 243 0036). You can also get in touch via Facebook and/or Twitter and they will also have netreach (live chat service via our website) up and run (please check our social media feeds for details). They are offering mobile phones for those who need it so they can stay in touch please ask if this is needed. Further details on specific services can be found here: https://basisyorkshire.org.uk/general-news/coronavirus-update-march-16-2020/
All face-to-face services including groups are suspended until further notice. Their online group is available for support: www.facebook.com/
The advice line is open as usual. Call 0113 380 4300 or email firstname.lastname@example.org with any questions or worries. To safeguard carers and the Carers Leeds team, drop-in is closed until further notice. You can find guidance for carers on their website and Carer Support Workers are continuing to take referrals and are keeping in contact with carers on their caseload by phone/email. All support groups, events, drop-ins, meetings and other face-to-face activities are cancelled until further notice. Anyone who is a carer or organisations who are in contact with carers who need support in Leeds can contact Carers Leeds for direct support.
Catholic Care is launching its Community Response Service to support those in their Catholic communities who are sick, self-isolating, have been adversely financially impacted or are finding it difficult to cope. Information on Community Response Service
Feel Good Factor
All groups and activities are postponed for the next few weeks. However, phone lines will remain open - until such time as that is no longer possible. Go to www.fgfleeds.org for the latest news. Tel: 0113 3504200.
For any changes to Forward Leeds services go to: www.forwardleeds.co.uk/2020/03/19/latest-update-from-forward-leeds
The 5 WAYS team at Forward Leeds has created an online timetable of activities, including check-ins using Zoom. They also have a toolbox of resources, videos and downloads. See www.forwardleeds.co.uk/getting-help/5-ways-to-wellbeing-the-recovery-academy/
Leeds Mental Health Drop-in
This service run by Touchstone and Leeds and York Partnership NHS Foundation Trust in Beeston, Chapeltown, Armley and Seacroft has been cancelled until further notice.
Leeds Mental Wellbeing Service
Appointments are now via telephone/online. Group sessions have been cancelled. Some online courses are available free to people in Leeds. The service is taking new referrals.
Leeds Mind The Leeds Mind website has a list of the activities and support they normally offer and how these are being managed currently. You can find out more here.
Leeds Recovery College
All courses, workshop and group meetings are cancelled until further notice. This may mean re-starting courses from September 2020, with the launch of the new prospectus. Go to www.leedsandyorkpft.nhs.uk/advice-support/leeds-recovery-college for more information.
Leeds Suicide Bereavement Service (LSBS)
All groups or workshops are postponed right now. If anyone would normally attend LSBS groups and needs support whilst they're cancelled, please call Leeds Mind on 0113 305 5800 or talk to your practitioner. Still accepting and offering one-to-on support remotely during this time, please complete referral form which can be found on website. Go to www.leedssbs.org.uk for the latest information.
Live Well Leeds
Live Well Leeds staff are committed to continuing to deliver essential support to people experiencing mild to moderate mental health difficulties. Live Well Leeds is continuing to provide services from telephone support sessions through to online support groups and referrals to sources of food and other practical help. More information can be found on Touchstone's website here, and on the Live Well Leeds website here.
Leeds Women's Aid and Leeds Domsetic Violence Service Leeds Women's Aid and @LDVS7 are working hard to continue operating most of their services. Drop-ins are temporarily suspended but the refuges, 24/7 helpline & IDVA service remain open. If you need support, please call 0113 246 0401 or email email@example.com
Leeds Women Counselling and Therapy
Offices are now closed for face to face services. All counselling has moved to phone 'Keep in Touch' calls for the time being. Service is not currently accepting referrals: www.womenstherapyleeds.org.uk
Mentally Healthy Leeds and Better Together
Both services are now supporting new and existing service users remotely. The teams are working with Leeds City Council and the food banks to operate food parcel deliveries for vulnerable people that are unable to access food / medicines. They are also offering one-to-one support phone calls, virtual groups such as quizzes, games and wellbeing discussions. They are also offering daily online content such as brain teasers and wellbeing messages, particularly though social media. Find more information on the Touchstone website.
St Vincent's Support Centre
The Centre is closed until further notice. Where possible, staff may offer debt advice and migrant-support over the phone. For more information call 0113 248 4126 or go to www.stvincentsorg.co.uk/
Solace will be keeping in touch with clients over the phone. If you are a solace client and wish to contact them please call the office on 0113 4878360: www.solace-uk.org.uk/
Support After Rape and Sexual Violence (SARSVL)
The helpline freephone support service is closed for now, but service remains open for text 07860022880 and email (firstname.lastname@example.org) support. There may be a slightly delayed response time as staff will be replying to emails and texts on Tuesdays and Wednesdays only.
If you need to contact SARSVL, please do by email and not by phone as nobody will be picking up calls or voicemails made to the office. Use the following contacts:
- Office: email@example.com
- Counselling: firstname.lastname@example.org
- Advocacy: email@example.com
- Helpline: firstname.lastname@example.org
The Market Place
A daily phone support drop-in for young people aged 11-25 is open seven days a week from 12-6pm. The Market Place can offer support on any issue that is affecting young people and allow them chance to talk. Session and booking information is available on The Market Place website. You must book a telephone support slot a day in advance - find details and a booking form on their website. Please see their website or follow them on Twitter @MarketPlaceLds for more service updates.
See details of The Market Place's Safe Zone service under LSLCS, above.
Touchstone services - get a full update on services provided by Touchstone on their website.
West Leeds Men's Health Network (BARCA)
The Network is now meeting twice weekly via Zoom, Tuesdays and Fridays between 2-4pm and keeping in touch with existing members on the phone. Daily updates, useful information and boredom busters are also being shared here: West Leeds Men's Health Network For more information or support please contact: Ian Pepper 11am-4pm Mon-Fri 07738107012 Ian.Pepper@barca-leeds.org
If you have any service updates not listed here please email email@example.com