Coronavirus: service updates

Services offering mental health support in Leeds are open although many are adapting the way they can offer help to people at the moment, because of social distancing guidance.

We are keeping an A-Z log of changes to services, below:

If you can't find a Leeds-based group or service listed here, please see their website or social media channels for more information. If you have any service updates not listed here please email mindwellleeds@gmail.com

Advonet - temporary changes are in place with more details here:

  • If you have an advocate or need an advocate but are self-isolating, Advonet will be able to communicate with you remotely via email, phone or Skype.
  • In line with government guidance, they are looking to offer advocacy over the phone, by video/ telephone conferencing whenever this is possible.
  • All groups run by Advonet and Leep1 and Leeds Autism AIM services will be postponed or cancelled until further notice. They are fast developing 'virtual' and telephone versions. For example: Leep1 have set up a private Facebook group for their members. If you are a Leep1 member, you can request to join via their Facebook page.
  • Leeds Autism AIM will be able to offer one-to-one appointments via email, Skype or phone – they will release more details on this in the next couple of days.

All Advonet staff who are in groups more vulnerable to getting Coronavirus will be working from home If you have any questions about Advonet's approach, please email office@advonet.org.uk.

Andy's Man Club runs mental health support groups for men, but has postponed all their weekly face-to-face meetings around the country. They have organised online meetings for members and are hoping to set up support for new people. Please contact them by emailing info@andysmanclub.co.uk for more information, or follow them on Facebook or Twitter.

Anxiety Leeds has postponed their twice monthly meetings for the time being. People can sign up to their mailing list to keep informed of further updates on their website.

Basis - at the moment please use your regular (mobile) phone contact and/or the office (0113 243 0036). You can also get in touch via Facebook and/or Twitter and they will also have netreach (live chat service via our website) up and run (please check our social media feeds for details). They are offering mobile phones for those who need it so they can stay in touch please ask if this is needed. Further details on specific services can be found here.

Battle Scars - all face-to-face services including groups are suspended until further notice. Their peer support Facebook group is available.

Carers Leeds - the advice line is open as usual. Call 0113 380 4300 or email advice@carersleeds.org.uk with any questions or worries. To safeguard carers and the Carers Leeds team, drop-in is closed until further notice. You can find guidance for carers on their website and Carer Support Workers are continuing to take referrals and are keeping in contact with carers on their caseload by phone/email. All support groups, events, drop-ins, meetings and other face-to-face activities are cancelled until further notice. Anyone who is a carer or organisations who are in contact with carers who need support in Leeds can contact Carers Leeds for direct support.

Catholic Care is launching its Community Response Service to support those in their Catholic communities who are sick, self-isolating, have been adversely financially impacted or are finding it difficult to cope. Information on Community Response Service

Community Links - get a full update of services provided by Community Links on their website.

Connect Helpline is open as normal, every night 6pm-2am but is experiencing high demand so a call back cannot be 100% guaranteed every night. Please be patient, they will always do their best to get back to you. Teen Connect: open as normal, Mon–Fri 3.30pm–2am; Sat/Sun 6pm–2am. Tel 0808 800 1212 or text 0771 5661559. Connect BSL Helpline is open as normal on Monday evenings from 7-11pm. Glide/Text: 07500 870 987 or Skype/FaceTime: survivor.led@lslcs.org.uk

Dial House is open for telephone and Zoom crisis support only, Friday–Monday and Wednesday, 6pm–2am. They are picking up the telephone until 2am (this is a change from recent practice of only taking referral calls up to 9:30pm). That means, you can call much later at night on 0113 260 9328 and a trained crisis support worker will be able to speak to you for up to one hour. Alternatively text them on 07922 249 452. They are offering video support via Zoom (like Facetime and Skype), also for up to an hour. It's very easy to use. Once you have downloaded it, they do all the technical stuff.

Dial House@Touchstone is open for telephone crisis support only, to people from BAME groups, Tuesday and Thursday, 6pm–12am. Tel 0113 249 4675 or text 07763 581 853.

Any Dial House/Dial House@Touchstone visitors who feel they'll be really affected by not having access to face-to-face support can email survivor.led@lslcs.org.uk. A manager will contact you to talk about alternative ways they can support you through this period of public health crisis.

Feel Good Factor - all face-to-face groups and activities are currently postponed. However, phone lines remain open and staff are working remotely. Go to www.fgfleeds.org for the latest news. Tel: 0113 350 4200 or Email: office@fgfleeds.org They are now providing a telephone befriending service to support people over the age of 50 experiencing social isolation, increased anxiety and low mood during this lockdown period. Please contact Shabana for further information: Tel: 07523 515 267 or Email: shabana@fgfleeds.org.

Forward Leeds - for any changes to services see updates on their website. The 5 WAYS team at Forward Leeds has created an online timetable of activities, including check-ins using Zoom. They also have a toolbox of resources, videos and downloads.

Freedom From Torture - are continuing to provide one-to-one therapy sessions by phone or online, and will be proactively checking on their most vulnerable clients once a week. They'll offer legal and welfare advice over the phone or online. People can still be referred to their services: they will accept new referrals and identify who can be taken on, but these people will be placed on a waiting list and they will not be doing any initial assessments or providing a service to any new clients until the peak of the pandemic has passed. See updates on their website.

GamCare - has switched to remote working and is running most activities as normal, with some minor adjustments. You can find their updates here. The National Gambling Helpline is operating 24/7 as usual and they have additional chat rooms online, available to reduce for people affected by gambling. Call 0808 8020 133.

Humans Being - currently offering a Long Distance Social Club for men, using Zoom to meet up once a week. Open to men in a range of Leeds postcodes, Humans Being will help people get set up to use Zoom on their phone, tablet or computer. See the Humans Being website.

Leeds Dads - organisation offering support and social activities to dads in Leeds and their children. They are currently using their Facebook page to connect with dads across Leeds and host social and advice events on Facebook Live. See their Facebook page for their latest news and events.

Leeds Mental Health Drop-in - this service run by Touchstone and Leeds and York Partnership NHS Foundation Trust in Beeston, Chapeltown, Armley and Seacroft has been cancelled until further notice.
Email: annas@touchstonesupport.org.uk

Leeds Mental Wellbeing Service - all classes and workshops have stopped and alternative support is being offered instead. Support is currently being delivered through telephone, online and IG compliant video-platforms. They are continuing to screen and assess new referrals and are continuing to offer telephone, video or online therapy to those on treatment waiting lists as therapy slots become available. The service also provides a wide range of online video courses that can be accessed immediately. The following courses can be accessed straight away without an assessment:

  • Stress and anxiety
  • Mindfulness
  • Understanding self-esteem
  • Panic attacks
  • Managing stress in parenthood
  • Depression
  • Bereavement
  • Postnatal depression.

Please see the Leeds Mental Wellbeing Service website for details of online video therapy and more information about the service.

Leeds Mind - They are still accepting new clients and encourage people to call Reception on 0113 305 5800 even if they're not quite sure what it is they need. Reception can talk through some options and signpost to Leeds Mind services or elsewhere, depending on the needs of the caller. More information can be found online. The Leeds Mind website has a list of all activities and support they normally offer and how these are being managed currently. You can find out more here. There is also Leeds Mind Together, with ideas and links for how to look after yourself during the coronavirus outbreak.

Leeds Mind's Peer Support Service has gone online at the moment, working via Zoom. All new and existing clients must attend a one hour online Introduction to Group Work session before accessing the groups. This is to experience being part of an online peer support group and find out what you can expect from courses, workshops and support groups. As with all of their groups, spaces are limited and booking (0113 305 5800 or peersupport@leedsmind.org.uk) is essential. Please see the website for up to date information on what is currently available. This includes:

  • Workshops: Coping with change, coping with isolation, five ways to wellbeing, managing your mood.
  • Ongoing courses: Managing anxiety.
  • Online support groups: Develop a deeper understanding of your mental health in a safe, supportive environment with others who have been through similar experiences. Celebrate successes, receive support when things aren't going so well, share experiences and learn from other people's coping strategies.
  • THRU (Talk, Help, Relate, Understand): offers weekly peer support for 16-25 year olds, initially for up to 6 months. The online group will meet twice weekly – once for a workshop on a specific topic (e.g. Managing Anxiety, Social Media, Self Image) and once for a support group session. There is a specific introduction to group work session for new THRU members, which people need to attend prior to joining the group. Self referral by phone or email.
  • Men'd: Peer Support service for self-identifying men across Leeds aged 18+, with the aim of reducing social isolation and preventing suicide. 1:1 support is provided over four sessions for men to speak to others with similar lived expertise. This is currently being done over the phone. Referrals are taken by phone (0113 305 5803) - Clarence House Reception is still staffed throughout the week. Email - mend@leedsmind.org.uk. They have an active Facebook page.

Leeds Mind is also offering private practice counselling: sessions cost £40 for 50 minutes. The service offers up to 12 sessions. Sessions are available Monday to Thursday, mostly on an evening. During the Covid-19 outbreak we are able to offer sessions via phone or Zoom. They can do practice zoom sessions if it is new for people and they'd like to see how it works before going for their first session.

Leeds Mind also runs a telephone befriending service - SELF (South & East Leeds Friends): offers telephone befriending support to people 50+ with the aim of reducing social isolation. It is open to professional and self-referrals. Support is currently offered over the phone, and some practical help such as food shopping has been offered but this depends on staff capacity. New volunteers to be telephone befrienders are also being accepted.

Leeds Recovery College - all courses, workshop and group meetings are cancelled until further notice. This may mean re-starting courses from September 2020, with the launch of the new prospectus. Click here for more information.

Leeds Suicide Bereavement Service (LSBS) - all groups or workshops are postponed right now. If anyone would normally attend LSBS groups and needs support whilst they're cancelled, please call Leeds Mind on 0113 305 5800 or talk to your practitioner. Still accepting and offering one-to-on support remotely during this time, please complete referral form which can be found on website. Go to www.leedssbs.org.uk for the latest information.

Leeds Survivor-Led Crisis Service (LSLCS) (UPDATED 5 April 2020) - due to the current public health crisis, LSLCS has had to make some difficult decisions about service provision. All their services are remaining open, but with some alterations:

  • Dial House is open for telephone and Zoom crisis support only, Friday–Monday and Wednesday, 6pm–2am. They are picking up the telephone all night (this is a change from recent practice of only taking referral calls up to 9:30pm). That means, you can call much later at night on 0113 260 9328 and a trained crisis support worker will be able to speak to you for up to one hour. Alternatively text them on 07922 249 452. They are offering video support via Zoom (like Facetime and Skype), also for up to an hour. It's very easy to use. Once you have downloaded it, they do all the technical stuff.
  • Dial House@Touchstone is open for telephone crisis support only, to people from BAME groups, Tuesday and Thursday, 6pm–12am. Tel 0113 249 4675 or text 07763 581 853.
  • Connect Helpline is open as normal, every night 6pm-2am but is experiencing high demand so a call back cannot be 100% guaranteed every night. Please be patient, they will always do their best to get back to you.
  • Teen Connect: open as normal, Mon–Fri 3.30pm–2am; Sat/Sun 6pm–2am. Tel 0808 800 1212 or text 0771 5661559
  • Connect BSL Helpline: is open as normal on Monday evenings from 7-11pm. Glide/Text/WhatsApp: 07500 870 987 or Skype/FaceTime: survivor.led@lslcs.org.uk
  • Safe Zone is a partnership with The Market Place, and offers crisis support to 11–17 year olds. At present, it's offering telephone and other support only and is open on Monday, Thursday and Sunday evenings. Call for referrals from 5-8pm; service open from 6-9pm. See more details on The Market Place website or from LSLCS.
  • Groups are cancelled until further notice, though group workers will continue to support regular groups users by telephone and other comms. Support for the Deaf community is still available - the group is closed, but you can still contact Mark, Halima or Beth for information on Tuesdays 12–3pm.
  • Other: LSLCS is looking to bring back some social time to people accessing Dial House or Dial House@Touchstone - possibly using video support. Follow them on Twitter @LSLCS to keep updated.

Keep checking the LSLCS website for latest updates or follow them on Twitter @LSLCS. Any Dial House/Dial House@Touchstone visitors who feel they'll be really affected by not having access to face-to-face support can email survivor.led@lslcs.org.uk. A manager will contact you to talk about alternative ways they can support you through this period of public health crisis.

Leeds Women's Aid and Leeds Domestic Violence Service - Leeds Women's Aid and @LDVS7 are working hard to continue operating most of their services. Drop-ins are temporarily suspended but the refuges, 24/7 helpline & IDVA service remain open. If you need support, please call 0113 246 0401 or email administration@leedswomensaid.org.uk

Leeds Women Counselling and Therapy - offices are now closed for face to face services. All counselling has moved to phone 'Keep in Touch' calls for the time being. Service is not currently accepting referrals: www.womenstherapyleeds.org.uk

Linking Leeds - the city-wide social prescribing service for people in Leeds, aged 16 years and over. Social prescribing can help you access a range of local non-medical services or activities to improve your health or wellbeing. The service is currently working with individual GP practices to identify people who most need support, which they are providing by phone and email. Contact your GP surgery about being referred, or you can self-refer by calling 0113 336 7612.

Live Well Leeds - offers community-based support to people in Leeds with mild to moderate mental health difficulties. The service is offering telephone support sessions, online support groups, online creative community groups and referrals to sources of food and other practical help. Contact 0113 219 2727 or info@livewellleeds.org.uk. More information can be found on Touchstone's website here, and on the Live Well Leeds website here.

LYPFT (Leeds and Yorkshire Partnership NHS Foundation Trust) - you can find details of the services changes during the Coronavirus response on their website.

Market Place, The - a daily phone support drop-in for young people aged 11-25 is open seven days a week from 12-6pm. The Market Place can offer support on any issue that is affecting young people and allow them a chance to talk. Session and booking information is available on The Market Place website. You must book a telephone support slot a day in advance - find details and a booking form on their website. Please see their website or follow them on Twitter @MarketPlaceLds for more service updates.

See details of The Market Place's Safe Zone service under LSLCS, above.

Mentally Healthy Leeds and Better Together - both services are now supporting new and existing service users remotely. The teams are working with Leeds City Council and the food banks to operate food parcel deliveries for vulnerable people that are unable to access food / medicines. They are also offering one-to-one support phone calls, virtual groups such as quizzes, games and wellbeing discussions. They are also offering daily online content such as brain teasers and wellbeing messages, particularly though social media. Find more information on the Touchstone website, which includes links to their social media channels.

Northpoint Wellbeing - They are offering, wherever possible, one-to-one support using telephone and/or online meetings. Therapists will endeavour to contact individuals to arrange this. More information can be found on their website.

Perinatal mental health support in Leeds - changes in delivery for services that support women and families with emotional health during the perinatal period (pregnancy and in the first year after birth) plus some useful web links can be found on MindWell here: www.mindwell-leeds.org.uk/perinatal-support-during-coronavirus-outbreak

Safe Zone is a partnership with The Market Place, and offers crisis support to 11–17 year olds. At present, it's offering telephone and other support only and is open on Monday, Thursday and Sunday evenings. Call for referrals from 5-8pm; service open from 6-9pm. See more details on The Market Place website or from LSLCS.

St Vincent's Support Centre is closed until further notice. Where possible, staff may offer debt advice and migrant-support over the phone. For more information call 0113 248 4126 or go to www.stvincentsorg.co.uk/

Solace will be keeping in touch with clients over the phone. If you are a solace client and wish to contact them please call the office on 0113 4878360: www.solace-uk.org.uk/

Support After Rape and Sexual Violence (SARSVL) - the helpline freephone support service is closed for now, but service remains open for text 07860022880 and email (support@sarsvl.org.uk) support. There may be a slightly delayed response time as staff will be replying to emails and texts on Tuesdays and Wednesdays only. If you need to contact SARSVL, please do by email and not by phone as nobody will be picking up calls or voicemails made to the office. Use the following contacts:

Go to the news section on www.supportafterrapeleeds.org.uk for latest information. For emotional support contact the Rape Crisis National Helpline on 0808 802 9999 or by webchat.

THRU (Talk, Help, Relate, Understand) - is run by Leeds Mind for 16-25 year olds, offering peer support initially for up to 6 months. The group will meet online meet twice weekly, once for a workshop on a specific topic (e.g. Managing Anxiety, Social Media, Self Image) and once for a support group session. New members will be able to join the group soon, after completing an introduction to group work session for new THRU members. You can self-refer by phoning 0113 305 5800 or emailing peersupport@leedsmind.org.uk.

Touchstone services - get a full update on services provided by Touchstone on their website.

Well-bean Hope in a Crisis Cafe (UPDATED 6 April 2020) is open 7 nights a week from 6pm-12am. The service is currently operating all one-to-one support over the phone and face-to-face support via Zoom which can be downloaded free of charge on any android phone. Zoom is like face time or skype, you can download it from the App store/play store for your phone, tablet or computer. (The team can talk you thorough this when you call). The Crisis café staff will assess your needs at the point of referral to the “Touchstone Loves Food Project" if you are unable to access food. If you wish to make a referral please call: Self referral (07760 173476); professional referral (07760 173505). You can find updates about the Well-bean Cafe on the Touchstone website.

West Leeds Men's Health Network (BARCA) - the Network is now meeting twice weekly via Zoom, Tuesdays and Fridays between 2-4pm and keeping in touch with existing members on the phone. Daily updates, useful information and boredom busters are also being shared here: West Leeds Men's Health Network For more information or support please contact: Ian Pepper 11am-4pm Mon-Fri 07738107012 Ian.Pepper@barca-leeds.org

Victim Support - their phone line remains open, and regional live chat options also remain open via their website. Victims are being supported remotely.

Yorkshire Mediation - is also continuing to operate - see their website.

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