Practical help

Money worries

Leeds City Council Money Information Centre website has information about where to access free, independent and confidential advice and support for money worries and debt, benefits advice and managing money issues during the coronavirus outbreak.

Money Buddies coronavirus hotline money advice and help - find links to information about financial help and support becuse of coronavirus, or ring the hotline for free debt advice, benefits advice or general money help. See the Money Buddies website or ring the hotline on 0793 636 8045 or 0771 684 8827.

Welfare Rights - you can contact Leeds City Council's Welfare Rights unit for advice and information about benefits, tax credits and more. They can help people who are affected financially by the lockdown. Call the Welfare Rights helpline on 0113 376 0452 or email welfare.rights@leeds.gov.uk on Monday-Thursday 9am-4.30pm, Wednesdays 10.15am-4.30pm or Fridays 9am-4pm. You can find out more about how the service is currently helping people by downloading this leaflet from Welfare Rights.

LCC Check Up - Leeds City Council service allowing you to talk to a Customer Service Officer about a benefits check, Universal Credit, disabled parking badge applications, housing applications, council tax, job search and lots more. You can phone or email to make a telephone appointment: Call 0113 378 9434 Monday-Friday from 9am-4pm or email your details to lcccheckup@leeds.gov.uk.

Leeds City Council - find help and advice for people who are struggling to pay for food, rent and other household bills: see their website for links to helpful organisations. www.leeds.gov.uk/residents/council-tax-and-benefits/help-with-food-and-bills.

Gov.uk: Covid-19: Guidance for employers, employees and businesses


Self-isolation support

Leeds City Council information for people who've been asked to isolate by the Test and Trace service, including eligibility and how to apply for a support payment of £500.


Support for people who are clinicially vulnerable

Leeds City Council has the latest information for people who are clinically vulnerable to help them find help and support.

If you have been identified as being clinically extremely vulnerable to coronavirus and need financial help and advice including needing food, gas and electricity top-ups, white goods and items for babies, call Local Welfare Support Scheme: 0113 376 0330


Community support

If you're unable to leave your home because of coronavirus, and don't have family or friends who can help, you can ring: 0113 868 9825 (Monday to Friday, 9am-5pm). Local volunteers can help with shopping, collecting medicines or a phone call to check how you are. More information on Leeds City Council website

If you have difficulty hearing, text: 07480 632 471 (seven days a week, 9am-6pm).

SignLive 'Covid-19 Support' resource
A dedicated line, named “Leeds City Council – Covid19 Support" has been set up on SignLive for Deaf customers. If Deaf customers/BSL users need help to get food or medication delivered to their home, they should select Leeds City Council Covid19 Support on the SignLive directory and they will go through to the Leeds City Council helpline. A BSL video has been produced and can be accessed via this link.

British Red Cross: Coronavirus Support Line for anyone who is self-isolating and needs someone to talk to. Chat to a friendly Red Cross volunteer for emotional support, links to local organisations who may be able to help and information and practical advice. The British Red Cross can help you if you'll be without contact for 12 weeks, especially if you're not connected with other organisations or support networks. Call 0808 196 3651 between 10am-6pm, open every day. Calls are free and confidential.


Emergency food response

If you, or someone you are concerned about, is finding it difficult to access food due to money problems or due to self-isolation, contact the Leeds Welfare Support Team on 0113 376 0330. People with specific needs like baby food or have a restricted diet are being dealt with by the helpline.

People with cultural food needs - can self-refer directly to the cultural food hub. Contact:

Hamara (for South, West and North of the city) email: admin@hamara.co.uk tel: 0113 277 3330

Give a Gift (for East of the city) email: admin@giveagift.org.uk tel: 0113 3805676


Free, confidential and independent advice

Citizens Advice Leeds is a local charity providing free advice to residents of Leeds and the surrounding areas. They provide advice and information on a wide range of subjects, including benefits, tax credits, debt, housing and employment. Due to Covid-19 face-to-face services are closed, however, the service can still help Monday- Friday, 9am-5pm via:

  • General telephone 0113 223 4400 - if call is answered leave a message and they will call you back within three working days.
  • Outreach Priority number 0113 3448367- for professionals supporting patients/ service users and for clients accessing mental health, GP and Public Health services.
  • Email: www.citizensadviceleeds.org.uk - Citizens Advice Leeds will aim to reply to emails within five working days.

ACAS Coronavirus advice for employers and employees

If you have a workplace problem you want to tallk about, you can call the Acas helpline: 0300 123 1100


Leeds Directory

Leeds Directory offers a comprehensive range of services and community based support, groups and activities. It helps you live well by connecting you to reliable local services and tradespeople who have been checked and vetted as well as activities and events near you.


Wanting to help?

Community Care Volunteering Programme: Voluntary Action Leeds together with Leeds City Council established the Community Care Volunteer Programme to match volunteers with vulnerable people during the first lockdown. Over 8000 volunteers signed up and helped people who required support with a range of tasks from shopping to dog walking.

Recruitment of new Community Care volunteers (CCVs) is currently paused. There may be a need to recruit more volunteers in the future. Check this web page for the latest information.

Being a good neighbour: Supporting one another has never been more important than it is now. There are lots of ways you can help in your community and support neighbours, during the coronavirus outbreak and beyond. Download the Being a Good Neighbour Pack, produced by Voluntary Action-Leeds, for tips to safely help others.

Become a Winter Friend: A Winter Friend is someone you can count on, who i a friendly and helpful member of the community and genuinely cares about the wellbeing of the people around them. Find out more on the Winter Friend website.

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