Practical help

Leeds coronavirus hotline - 0113 378 1877

If you are unable to leave your home because of coronavirus, and worried because you don't have family or friends who can help, can ring this dedicated hotline: 0113 378 187. If you are in this situation, wondering how to get groceries and other essentials, please call and you will be matched with volunteers who live near you and can help.

SignLive 'Covid-19 Support' resource
A dedicated line, named “Leeds City Council – Covid19 Support" has been set up on SignLive for Deaf customers. If Deaf customers/BSL users need help to get food or medication delivered to their home, they should select Leeds City Council Covid19 Support on the SignLive directory and they will go through to the Leeds City Council helpline. A BSL video has been produced and can be accessed via this link.

British Red Cross: Coronavirus Support Line for anyone who is self-isolating and needs someone to talk to. Chat to a friendly Red Cross volunteer for emotional support, links to local organisations who may be able to help and information and practical advice. The British Red Cross can help you if you'll be without contact for 12 weeks, especially if you're not connected with other organisations or support networks. Call 0808 196 3651 between 10am-6pm, open every day. Calls are free and confidential.

Emergency food response

If you, or someone you are concerned about, is finding it difficult to access food due to money problems or due to self-isolation they're eligible for help.

Please email thriving@leeds.gov.uk for a 'Referral for Emergency Food Provision (COVID-19)' form. Please provide as much information as possible and return the form to lwss@leeds.gov.uk. You can also contac the Leeds Welfare Support Team on 0113 376 030.

City wide volunteering programme

Voluntary Action Leeds has set up a COVID-19 community volunteer programme with Leeds City Council. This offers a range of ways people can help in a coordinated and safe way during the COVID-19 outbreak. You can sign up online, email info@val.org.uk. please go to Become a Community Care Volunteer to help with COVID-19 for more information.

Helpline offering listening and emotional support for Leeds Community Care Volunteers

Leeds COVID-19 Volunteers Support Line - for everyone involved in front line COVID-19 volunteering in Leeds. The COVID crisis has affected all of us in different ways, and in volunteering to support others, people have been able to give something positive back to our community in these uncertain times. Some volunteers may also be in need of support to talk about their experiences of volunteering during the crisis.

To help with this, a group of new volunteers has come together managed by Leeds Survivor Led Crisis Service (which runs Connect, Dial House and Dial House @ Touchstone). These volunteers will be on hand seven days a week from 9am-6pm.

  • The helpline is open to all people involved in front line COVID-19 volunteering in Leeds.
  • The helpline offers a listening/debrief service to talk about anything related to your front line volunteering experiences and feelings.
  • The helpline is not a counselling service, although many of the people answering the phones have experience of counselling and support/listening related roles.

If you'd like to talk to one of the volunteers, call 0113 483 0888.

Calls can last up to 50 minutes and are guided by what you need to talk about. Whilst they get completely up and running and fully staffed, there will be an answerphone in case no one is available to pick up your call – please bear with them and do call back later if they are not available.

Being a good neighbour

Top tips to safely help others

Download the Being a Good Neighbour Pack, produced by Voluntary Action-Leeds, for tips to safely help others.

Money worries

Leeds City Council Money Information Centre website has information about where to access free, independent and confidential advice and support for money worries and debt, benefits advice and managing money issues during the coronavirus outbreak.

Money Buddies coronavirus hotline money advice and help - find links to information about financial help and support becuse of coronavirus, or ring the hotline for free debt advice, benefits advice or general money help. See the Money Buddies website https://moneybuddies.org.uk/coronavirus-covid-19-money-advice-help/ or ring the hotline on 0793 636 8045 or 0771 684 8827.

Welfare Rights - you can contact Leeds City Council's Welfare Rights unit for advice and information about benefits, tax credits and more. They can help people who are affected financially by the lockdown. Call the Welfare Rights helpline on 0113 376 0452 or email welfare.rights@leeds.gov.uk on Monday-Thursday 9am-4.30pm, Wednesdays 10.15am-4.30pm or Fridays 9am-4pm. You can find out more about how the service is currently helping people by downloading this leaflet from Welfare Rights.

Gov.uk: Covid-19: Guidance for employers, employees and businesses

Free, confidential and independent advice

Citizens Advice Leeds is a local charity providing free advice to residents of Leeds and the surrounding areas. They provide advice and information on a wide range of subjects, including benefits, tax credits, debt, housing and employment. Due to Covid-19 face-to-face services are closed, however, the service can still help Monday- Friday, 9am-5pm via:

  • General telephone 0113 223 4400 - if call is answered leave a message and they will call you back within three working days.
  • Outreach Priority number 0113 3448367- for professionals supporting patients/ service users and for clients accessing mental health, GP and Public Health services.
  • Email: www.citizensadviceleeds.org.uk - Citizens Advice Leeds will aim to reply to emails within five working days.

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