Self-isolation support

Leeds City Council information for people who’ve been asked to isolate by the Test and Trace service, including eligibility and how to apply for a support payment of £500.

Support for people who are clinically vulnerable

Leeds City Council has the latest information for people who are clinically vulnerable to help them find help and support.

If you have been identified as being clinically extremely vulnerable to coronavirus and need financial help and advice including needing food, gas and electricity top-ups, white goods and items for babies, contact the Local Welfare Support Scheme:

Call 0113 376 0330

Community support

If you’re unable to leave your home because of coronavirus, and don’t have family or friends who can help, you can contact Leeds City Council. Their local volunteers can help with shopping, collecting medicines or a phone call to check how you are. You can find more information on the Leeds City Council website, or contact them:

Call 0113 868 9825, open Monday to Friday from 9am to 5pm and Wednesdays open 10am to 5pm

Text 07480 632 471, for people who have difficulty hearing, open seven days a week from 9am to 6pm

SignLive ‘Covid-19 Support’ resource
A dedicated line, named “Leeds City Council – Covid19 Support” has been set up on SignLive for Deaf customers. If Deaf customers/BSL users need help to get food or medication delivered to their home, they should select Leeds City Council Covid19 Support on the SignLive directory and they will go through to the Leeds City Council helpline. Information about SignLive can be found here on the Leeds City Council website or you can watch a BSL video on the Sign Live page on Vimeo.

Emergency food response

If you, or someone you are concerned about, is finding it difficult to access food due to money problems or due to self-isolation, contact the Local Welfare Support Scheme. People with specific needs like baby food or have a restricted diet are alsol being dealt with by the helpline.

Call 0113 376 0330

People with cultural food needs can self-refer directly to the cultural food hub by contacting:

Hamara (for South, West and North of the city)
Call 0113 277 3330

Give a Gift (for East of the city)
Call 0113 380 5676

Money worries

Leeds City Council Money Information Centre website has information about where to access free, independent and confidential advice and support for money worries and debt, benefits advice and managing money issues during the coronavirus outbreak.

Money Buddies has a Coronavirus hotline money advice and help webpage with links to information about financial help and support becuse of coronavirus. You can also ring the hotline for free debt advice, benefits advice or general money help:

Call 0113 235 0276

Contact them using a form on their website

Find them on Twitter or Facebook as @LeedsMoneyBuddy

Or visit their website and use the Chat with Money Buddies box

Leeds City Council’s Welfare Rights Unit can help you with advice and information about benefits, tax credits and more. They can help people who are affected financially by the lockdown. You can find out more about how the service on the Welfare rights page on the Leeds City Council website.

Or you can contact Welfare Rights:

Call 0113 376 0452

Open Monday to Thursday from 9am to 4.30pm, Wednesdays from 10.15am to 4.30pm and Fridays from 9am to 4pm

Leeds City Council has help and advice for people who are struggling to pay for food, rent and other household bills, plus links to other organisations, on their website.

The UK Government has information about work and financial support, including details for people who are on furlough, unemployed or are self-employed. You can find links, guidance and how to apply for financial help on their website.

Free, confidential and independent advice

Citizens Advice Leeds is a local charity providing free advice to residents of Leeds and the surrounding areas. They provide advice and information on a wide range of subjects, including benefits, tax credits, debt, housing and employment. You can find out more about the service on the Citizens Advice Leeds website. You can contact them online or by telephone:

Email using an online form
Call 0808 278 7878

Open Monday to Friday from 9am to 5pm

Acas gives employees and employers free, impartial advice on workplace rights, rules and best practice. You can find useful information on their Coronavirus COVID-19 advice page. If you have a workplace problem you want to tallk about, you can contact the Acas helpline:

Call 0300 123 1100

Open Monday to Friday, 8am to 6pm

If you have a hearing or speech impairment, you can contact them using Relay UK (this used to be called the ‘text relay’ service): 18001 0300 123 1100.

If you (or someone you’re calling on behalf of) speak another language, call the helpline to tell and tell them and they will provide an interpreter.

Leeds Directory

Leeds Directory offers a comprehensive range of services and community based support, groups and activities. It helps you live well by connecting you to reliable local services and tradespeople who have been checked and vetted as well as activities and events near you. You can search the Leeds Directory website or contact them:

Call 0113 378 4610

Open Monday to Friday from 9am to 5pm

Wanting to help?

Community Care Volunteering Programme: Voluntary Action Leeds together with Leeds City Council established the Community Care Volunteer Programme to match volunteers with vulnerable people during the first lockdown. Over 8000 volunteers signed up and helped people who required support with a range of tasks from shopping to dog walking.

Recruitment of new Community Care volunteers (CCVs) is currently paused. There may be a need to recruit more volunteers in the future. Check this web page for the latest information.

Being a good neighbour: Supporting one another has never been more important than it is now. There are lots of ways you can help in your community and support neighbours, during the coronavirus outbreak and beyond. Download the Being a Good Neighbour Pack, produced by Voluntary Action-Leeds, for tips to safely help others.

Become a Winter Friend: A Winter Friend is someone you can count on, who i a friendly and helpful member of the community and genuinely cares about the wellbeing of the people around them. Find out more on the Winter Friend website.