Problems with benefits - particularly confusion around what can be claimed - can cause a lot of distress and anxiety. Find out where you can:

  • Access online tools to help you find out quickly what you might be entitled to.
  • Get independent advice for your individual situation and support, if you need to complete a claim or make an appeal.

Where to find help for making a claim or working out your benefits

If you are confused and finding the process complicated - don't worry. There are places you can get advice about what and when to claim and what to do if things go wrong. It can be helpful to get information and advice, especially if you're feeling anxious or overwhelmed.

You can check what benefits you may be able to claim including tax credit using an online calculator:

You can get also get helpful information online about the range of benefits that can be claimed:

  • An A to Z of benefits is available on the Gov.UK website.
  • A Benefits FAQ with a list of the questions most commonly asked about benefits can be found on the Mind website.

You can find out where you can get independent advice in Leeds or help to make a claim in the Get practical help section of I need help now.

Where to get help to sort a problem with your benefits

If something has gone wrong with your benefits claim, it is very easy to panic and become distressed. You are not alone in feeling like this, and there is help available.

You can get support online on the Citizens Advice website or you can talk to an independent advisor who can help you take steps to sort the problem out - find out where you can ring in the Get practical help section of I need help now.

Find support

You can find out where to get independent advice about any aspect of claiming benefits in the practical help section of I need help now.

If you are feeling distressed and need to talk to someone now, you can call:
  • The Connect helpline on 0808 800 1212 (freephone) which gives emotional support and information to people in Leeds every night of the year (6pm-2am).
  • The Samaritans on 116 123 (freephone) - open 24 hours a day.
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