If you feel that someone is in immediate danger, you should call 999 immediately and ask for an ambulance or go to A&E

If the person you’re worried about has had previous contact with mental health services in Leeds – do they have a crisis plan with contact details? If they are unable to find the plan, call Leeds and York Partnership Foundation Trust’s Single Point of Access (SPA) on 0800 183 1485. If you are deaf or hard of hearing, you can text 07983 323867. The SPA is open 24 hours a day, seven days a week.

If they’ve not had any previous contact with mental health services in Leeds and cannot wait for an urgent GP appointment: call NHS 111 (freephone, open 24 hours a day) – a highly trained adviser, supported by healthcare professionals, will ask you a series of questions and immediately direct you to the best service to support the person’s needs.

Be prepared

  • Make sure you have the up-to-date emergency contacts for all your staff.
  • Be aware of your organisation’s safeguarding policies.
  • It can be helpful for managers to have copies of the MindWell crisis sheet, Leeds Crisis Card and the How are you feeling? leaflet to hand in case they need to support an employee in crisis and to leave copies in staff areas such as kitchens and toilets.
  • Anyone can find information about places to call and face-to-face support in a crisis in Need urgent help?