Supporting a colleague in crisis

Supporting a colleague in crisis can feel daunting, but acting quickly and calmly can make a real difference.

If someone is in immediate danger

• Call 999 straight away and ask for an ambulance.
• If safe to do so, stay with the person until help arrives.
• You can also take them to your nearest A&E department if that feels more appropriate.

If they cannot wait for a GP appointment

• Call NHS 111 (free, 24/7) and choose the mental health option.
• A trained adviser will ask questions and direct you to the best local support.
• This service is for urgent mental or physical health concerns when you’re unsure what to do.

Be prepared as a manager

Having the right information to hand can help you act quickly and confidently:

• Keep emergency contacts up to date for all staff.
• Know your organisation’s safeguarding policies and escalation routes.
• Keep crisis resources somewhere accessible – for example, the MindWell crisis sheet, Leeds Crisis Card, and the How are you feeling? leaflet (available on our Order printed materials page). These can be shared with staff or displayed in common areas.

Further support

Anyone in Leeds can find details of helplines, urgent services, and safe spaces on our Need urgent help? page.

Learn more about supporting someone in crisis

For more detail on recognising warning signs, starting conversations, and looking after yourself when helping someone in crisis, see our page: How to help someone in crisis