In this page:

    Accessibility Statement

    This accessibility statement applies to the MindWell website.

    This website is run by mHabitat and Volition on behalf of NHS Leeds CCG. We want as many people as possible in Leeds to be able to use this website. We are continually improving the user experience for everyone, and aim to achieve the recommended government standard for web accessibility (WCAG 2.1 AA).

    As a user with accessible needs, you should be able to:

    • change colours, contrast levels and fonts
    • zoom in up to 400% without the text spilling off the screen
    • navigate most of the website using just a keyboard
    • navigate most of the website using speech recognition software
    • listen to most of the website using a screen reader

    We also aim to make the website text as simple as possible to understand.

    If you have a disability, AbilityNet has advice on making your device easier to use.

    How accessible this website is

    We know some parts of this website are not fully accessible, for example:

    • currently the PDF documents are not fully accessible to a screen reader software
    • some images do not have a text alternative, so people using a screen reader cannot access the information
    • videos published before 23 September 2020 do not have a written transcript
    • some aspects of the homepage are not accessible

    Feedback and contact information

    If you need to contact us, please use this form.

    Please note, this email inbox is not monitored every day. We will get back to you in 10 working days.

    If you are not happy with our response you can contact the Equality Advisory and Support Service (EASS) which enforces The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

    Technical information about this website’s accessibility

    MindWell is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

    Compliance status

    This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’, listed below.

    Non-accessible content

    The content listed below is non-accessible for the following reasons.

    Non-compliance with the accessibility regulations

    We are aware that some parts of this website are not fully accessible, for example:

    • MindWell has some YouTube videos published before 23 September 2020 that do not have a written transcript – we will provide missing transcripts by Spring 2021
    • the website contains a range of third party content including PDF documents that may direct you to a related service, or partner we work with, where we are not responsible for the accessibility of this content

    Disproportionate burden

    • Currently our PDF documents are not fully accessible to a screen reader software and we do not always provide a html alternative. We have reviewed these documents and the cost and time involved with recreating them in an accessible format. We believe that doing so would be a disproportionate burden, especially during the Coronavirus pandemic, within the meaning of the accessibility regulations. As part of our rebuild project will we develop html alternatives where PDFs are essential to the website user. From August 2020 we are creating pdf documents that are compliant from the point of creation.
    • The MindWell navigation features many icons, some are decorative and some help the user to understand the meaning of the page. Our icons do not have alt text. We will add alt text where this is needed for meaning, by Spring 2021.

    Content that is not within the scope of the accessibility regulations

    The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they are not essential to the organisation. However, we recognise that there are a number of PDFs from this time period that are important to our website users. In these cases we will provide html alternatives by Spring 2021. From August 2020 we are creating pdf documents that are compliant from the point of creation.

    What we’re doing to improve accessibility

    We will be making improvements to our content to make it more accessible such as adding alt text descriptions, video captions and transcripts, as recommended by the government standard for web accessibility WCAG 2.1 AA, by summer 2021.

    Preparation of this accessibility statement

    This statement was prepared on 21 September 2020. It was last reviewed on 24 March 2021.

    This website was last tested March 2021. The test was carried out by the MindWell team. We selected a representative sample of pages to test based on usage and content type.


    We have added digital inclusion software called Browsealoud to our website – making our content more accessible with reading and translation support. This service is free for site users.

    Click on the Browsealoud orange icon that appears on every page to launch the support toolbar. It is found on the top right of your screen and shows a headphone image and the letter ‘b’.

    Detail showing top right of MindWell homepage, with icons and buttons. The words 'start here' have an arrow pointing to the Browsealoud logo

    Browsealoud offers reading and translation support – helping you to access and understand our website better. All the features are accessed from an easy-to-use toolbar.

    How the toolbar works

    Click on the icons displayed for different kinds of support. Reading left to right the icons will help you in these ways:

    • Finger pointing upwards: allows you to click on or select any text to hear it read aloud.
    • Play symbol (triangle pointing right): will read the whole page aloud starting at the top.
    • Stop symbol (plain square): stops speech playback
    • International language characters: offers written and spoken translations in multiple languages.
    • MP3: converts selected text into an MP3 audio file.
    • Eye image between 2 rectangles: blocks distractions on screen with a tinted mask to allow you to focus on the text.
    • Magnifying glass with letter A: makes text bigger and reads it out loud.
    • Lines of text symbol with arrow pointing downwards: removes clutter from the screen, displaying only the main text.
    • Question mark: shows a simple help page explaining what each option does.
    • Settings symbol (cog wheel): customises options to suit individual needs or preferences.

    Watch this video which takes you through the Browsealoud options in more detail.

    British Sign Language (BSL)

    If you’re a British Sign Language (BSL) user it can be difficult to know where to go to get information to support your mental health. MindWell has a section with BSL videos to help you:

    • Get support from your GP.
    • Get help in a mental health emergency.
    • Find peer support and support groups in Leeds.
    • Find help as an unpaid carer in Leeds.
    • Find organisations in Leeds that support Deaf/deaf people.

    More videos and BSL signed information is planned so please keep checking back.

    The Sign Health website has a range of BSL signed videos about taking care of your wellbeing and mental health.