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NHS 111 (Mental health option)

111 (freephone)


If you are experiencing something that makes you feel unsafe, distressed, or worried about your mental health, call NHS 111 and select the mental health option.

The phone will be answered by a call handler with mental health training who will be able to listen to your concerns and help you get the support you need. With your permission, they can also access your electronic patient records to better meet your needs and to avoid you repeatedly having to tell us your situation.

They can offer advice over the phone, put you in contact with crisis services or refer you to the urgent crisis team who will, where appropriate, arrange a crisis assessment and intervention after no more than 72 hours.

This is for all ages, including children and young people, and those with neurodevelopmental needs.

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