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0808 800 4444 (freephone for urgent help only)


The national housing and homelessness charity offering information and support.

You can talk to an expert housing adviser if you’re in urgent need of housing advice. Their helpline is open every day of the year.

When it’s an emergency, for example, you:

  • have nowhere to sleep, or might be homeless soon
  • have somewhere to sleep, but nowhere to call home
  • are/could be at risk of harm

If you need advice but it’s not an urgent situation, their website has lots of information and advice. If you can’t find what you’re looking for on Shelter’s website, you could try their webchat service, which is available on weekdays from 9am to 5pm.

Regular Opening hours:

  • Monday 8:00am - 8:00pm
  • Tuesday 8:00am - 8:00pm
  • Wednesday 8:00am - 8:00pm
  • Thursday 8:00am - 8:00pm
  • Friday 8:00am - 9:00pm
  • Saturday 9:00am - 5:00pm
  • Sunday 9:00am - 5:00pm

Now Open

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