Two people sit in arm chairs facing each other. We see the back of a person in a green top who has dark curly hair in a short ponytail, Facing them is man with a darker skin tone, very short grey hair and grey beard and moustache, He is wearing a light coloured shirt and is gesturing with both hands while he smiles and talks to the other person. The man holds a pen and has paper on a clipboard on his lap.

Trauma informed care

We are using the trauma informed approach in everything we do. We understand that past experiences and psychological trauma can affect mental, emotional and physical health.

For example, instead of asking “What is wrong with you?” we are asking “What has happened to you?” and “What do you need?”.

By working with you in this way we will provide a safe environment which feels calm and comfortable. This will help us to get a better understanding of the support you need to help you to overcome the negative effects of past experiences and move past the difficulties that have affected your life.


Everybody who is identified as needing support and care from our services will have a keyworker. This is usually someone who is directly involved in your care. They will work with you, members of the care and support (multi-disciplinary) team and other organisations where needed.

Your keyworker will work with you on your care plan, review your progress and make sure you have the right professionals supporting you.


We will provide a wide range of social and community support through many organisations and agencies. These include:

  • Housing
  • Employment
  • Money advice
  • Benefits advice
  • Information about your medicines
  • Support attending health appointments
  • Helping you to build positive connections within your community.

All of these will be discussed with you by your keyworker and other members of the team supporting you.