Leeds has a range of services that can support you if you’re in crisis or feeling emotional distress.
What is a mental health crisis?
Each person’s experience of crisis is personal to them. It can feel like reaching a breaking point or the world crashing down on you and feeling like you can no longer cope. It’s important to know that you’re not alone. There’s always someone to talk to.
If you have injured yourself or have taken an overdose, or are at immediate risk of hurting yourself or taking your own life, call 999 and ask for an ambulance or go to A&E.
If you want someone to talk to, there are services you can contact for phone, text, email or online support, or to see someone face-to-face.
Places to call
Connect helpline is a survivor-led service offering emotional support to people in Leeds. Open every night 6pm to 2am. Call 0808 800 1212 (free phone).
Connect BSL helpline is on Mondays at 7pm to 11pm, facetime/skype/glide with BSL trained staff. Call 07500 870 987.
West Yorkshire 24 hour mental health helpline offers support, advice and information for anyone in Leeds. Open 24 hours a day, 7 days a week. Call 0800 183 0558 (free phone)
Samaritans is always open to talk about whatever you’re going through. Open 24 hours a day, 7 days a week. Call 116 123 (free phone).
Leeds and York Partnership NHS Foundation Trust’s Single Point of Access (SPA) accepts referrals for anyone needing urgent care or treatment for a mental health crisis. Open 24 hours a day, 7 days a week. Call 0800 183 1485 (if you’re deaf or have hearing loss, text 07983 323 867).
NHS 111 (freephone) is open 24 hours a day, 7 days a week, if you have a problem with your physical or mental health and you’re not sure what to do.
GP emergency appointment – ask to talk to the 1st available GP. GPs see many people every week who are worried about their mental health.
Well-Bean ‘Hope in a Crisis’ Cafe offers a safe and confidential space for people (aged 16 and over) experiencing crisis in Leeds. Open 7 nights a week, 6pm to 12am. Face-to-face support and by phone. Call or text first on 07760 173 476 if you want to access the Cafe.
Dial House is a place of sanctuary offering emotional and practical support to people (aged 16 and over) in crisis. Open Monday, Wednesday, Friday, Saturday and Sunday, 6pm to 2am. Face-to-face support, phone and video chat. Call 0113 260 9328 or text 07922 249 452.
Dial House@Touchstone offers support to people from Black and Minority Ethnic groups (aged 16 and over). Support by phone. Open Tuesdays and Thursdays, 6pm to 12am. Call 0113 249 4675 or text 07763 581 853.
Support by text or online chat
Connect online is a local survivor-led online chat service for people in distress. Open every night 6pm to 2am.
Shout text service. Are you struggling to cope? Text SHOUT to 85258 (free) any time for support. Open 24 hours a day, 7 days a week. Messages are anonymous and won’t appear on your phone bill.
Email the Samaritans – sometimes writing down your thoughts can help. Response time is 24 hours.
Signhealth Crisis Text Service for Deaf people – Text DEAF to 85258 (free). Messages are anonymous and won’t appear on your phone bill.
NHS111 talk online if you have a medical problem and you’re not sure what to do.