We asked questions from our service users about their overall experience with Being You Leeds, based on 44 responses out of a total of 203 users, covering the quality of support, personalised care, communication, involvement in decisions, accessibility and diversity, responsiveness to carers and families, staff effectiveness, awareness of compliments and complaints processes, their mental and physical health experience, and whether they would recommend the service to others.
94% of service users found Being You Leeds as an excellent to good service
73% respondents indicated that they know how to make a complaint or compliment
93% of respondents indicated that we are excellent to good when it comes to promoting diversity, and 92% for making the service accessible
90% of respondents indicated that we are excellent to good in relation to treating them as an individual human being and tailoring support to meet their needs
93% of respondents indicated that we are excellent to good in terms of easily getting hold of a named member of staff
93% of respondents indicated that we are excellent to good when it comes to getting things right the first time.
91% of respondents indicated the quality of our communication about the service they receive and about things happening is excellent to good.
16% of respondents indicated that they are current volunteers and 14% indicated they would like to become a volunteer