Skip to main content

Feeling anxious?

Find out why and learn some techniques to help you cope.


You can use their Grant finder to look for funds that might be able to give you a grant and/or other types of help.

WorkPlace Leeds Employment Support service

Support is tailored to individual mental health and employment needs and can include help to explore volunteering and training opportunities before preparing to look for paid work when you are ready. You will need to be currently supported by a Leeds Community Mental Health Team, Intensive Community Services, Community Forensics Service, The Assertive Outreach Team or Aspire or accessing The Vale, Stocks Hill Day Centre, Lovell Park Day Centre, the Community Alternatives Team or Positive Pathways Housing. Find out more about eligibility criteria.


Gingerbread can help with practical information if you have children and are facing divorce, separation or have been bereaved. They have useful resources available online. Their Single Parent Helpline provides support and advice on anything from dealing with a break-up to going back to work or sorting out child maintenance, benefit or tax credit issues (see website for opening times). Gingerbread also runs local friendship groups.

Home Energy Service

A service worker can carry out a property review and advise you how to make the best use of your heating and hot water systems and suggest ways of keeping the heat in your home. They can also provide help with understanding your fuel bills, help you identify the best available tariff, provide advice about fuel debt and check your entitlement to benefits and tax credits.


The service offers free, independent advice and can help people in a range of difficulties. If you are having benefits, money or housing problems; worrying about having your electric or gas cut off; being sanctioned; experiencing domestic abuse, or, if you've split from your partner - this service can help. Horizons also offers support advocacy services and workshops.You need to be referred to use this service - see their website for details of who can refer you.

Quick self-help

Some things you can do to feel better now.


Solace supports the survivors of persecution and exile many of whom have been traumatised by torture, rape, the death or the disappearance of loved ones. Speak to Solace about different kinds of support including psychotherapy, complementary therapies, group support and advocacy.

WorkPlace Leeds Job Retention Support

The Service works with you, the employee, and can work with your employer as well to get the best outcome for you. To apply for this service, you will need to be accessing support through Improving Access to Psychological Therapy, Community Links, Leeds Counselling or Touchstone; Community Mental Health Teams (CMHT) including Intensive Community Services (ICS).

Are you pregnant or a new parent?

Get information and support.

Engage Leeds

Engage Leeds can work with you to prevent homelessness and manage your tenancy - housing support workers will work with your needs and goals and support you in your own home or out in the community. Engage Leeds also offers specialist advice and support in a range of areas including benefits, employment, dementia and volunteering / peer support. You can self-refer to this service.

St Anne’s Resource Centre

If you are homeless or worried about becoming homeless you can drop into St Anne’s Resource centre for practical support and information including support with housing and benefit problems. St Anne’s also have shower and laundry facilities.

Dial House@Touchstone

For coronavirus updates go to

If you are finding it hard to cope – it's a place you can go for emotional support and information. Dial House@Touchstone is a confidential service and all staff are from BME groups. Refugees and asylum seekers are welcome. Dial House@Touchstone is open Tuesdays and Thursdays, 6pm-11pm. Call 0113 249 4675 or text 07763 581 853 on the night you wish to request a visit.

Red Cross

Service is by referral only. Please phone - visits are by appointment only.

Fit for Work

The Fit for Work is a free confidential voluntary service that may be able to offer guidance on what types of support is available and what types of reasonable adjustments might make it easier for you to return to work and stay in work. Advice can also be sought regarding planning your return to work.

Fit for Work is here to support you in work, and if you're off sick, in a way that's right for you. Whether you work for yourself or an organisation, you can access expert and impartial advice delivered by the Fit for Work team of occupational health professionals.

There is also a live chat with members of their support team available online.

St George’s Crypt Care Centre

The crypt is open 24 hours a day but during the day you can drop in to access support with housing issues

and have some hot food which is served between 12-1pm.

Open Monday-Friday 11am-3pm

Leeds Refugee Forum (LRF)

LRF offer practical help with learning English and IT skills, finding work and advocacy support. They also run a number of support groups and workshops.

National Debtline

You can either call National Debtline or use their webchat service for free debt advice or use their online advice service which takes you through four clear steps to control your debt and increase your income. The website also has lots of helpful information and factsheets about all aspects of debt including bankruptcy, court action and dealing with different kinds of loans.

Local Welfare Support Scheme

  • 0113 376 0330
  • Open: Mo 09:00-17:00; Tu 09:00-17:00; We 09:00-17:00; Th 09:00-17:00; Fr 09:00-17:00
The scheme supports families and single vulnerable people under exceptional pressure to get help with food, fuel, travel and removal costs and basic household goods. The scheme is based on providing support to people through direct awards of goods and services. Contact the Local Welfare Support team to make an application.

Leeds food banks

Food banks provide food parcels to people who are homeless or in need. You can find out more about food banks in Leeds on the Leeds Food Aid Network website and about where to find a food drop-in or soup kitchen.

St Vincent's Support Centre

Its debt service is entirely confidential and has been awarded the Advice Quality Standard. Debt advisers give professional, personalised support and will help you look at how to increase your income and possible benefits and grants available to you. A drop-in session is open Monday 10:30 – 12:30, or call to make an appointment on 0113 248 4126.

Welfare Rights

You can contact Welfare Rights if you have got a problem with your benefits and need free, confidential and independent advice. Welfare Rights can also help you to complete a claim, or give you guidance and support when making an appeal.

You can call the advice line, make an appointment to see a welfare rights worker at one of the advice surgeries located in City Council one stop centres or ask about home visits if you will find it difficult to get to a surgery. You can find the times and locations of Welfare Rights surgeries here.

Citizens Advice

Find your local branch. You can ring the Leeds City Centre branch Monday to Friday, 9am-5pm or drop in from 9am-4pm.

You can also access lots of helpful information on the Citizens Advice website.

Leeds MIC

Leeds City Council has produced a website called Leeds MIC (Money Information Centre) which helps people in Leeds with money problems.

The Samaritans helpline

From relationships to money, health or family troubles - you can talk about whatever is getting to you at any time of the day or night. You don't have to be suicidal to call.

Royal British Legion Industries (RBLI)

The RBLI offer a wide range of support to armed forces veterans including free employment support and career opportunities, housing and accommodation and nursing care.

The Forces Employment Charity (RFEA)

You can register for RFEA services here or call the Central Support Team on 0121 262 3058.

Poppy Factory

Citizens Advice Leeds Mental Health Outreach Advice Service

The service can give you advice on benefits, housing, immigration, employment and debt and can support you to understand your rights and help fill in forms. You will have an initial telephone interview and, if needed, a face-to-face appointment can be booked. Download a leaflet for more information about the service.

Money Buddies

Money Buddies offer a drop-in service throughout 29 centres in Leeds which support people to get help with a large range of money issues, including checking you are on the right benefits; dealing with loan companies; finding the best energy deal and opening a credit union account. A Money Buddy can also help you build up your confidence to deal with money issues yourself.

Visit the Money Buddies website for centre details and drop-in times.

Citizens Advice Appointments in South and East Leeds

Leeds Citizens Advice provides advice appointments in GP Surgeries, Libraries and other Community Centres in South and East Leeds. To use this service you must be registered with a GP Practice in the NHS Leeds South and East Area.

To access the service call: 0113 344 8367. You will have an initial telephone interview and if needed a face to face appointment can be booked. Download a leaflet to find out more about this service.

St Anne's Mental Health Supported Housing Service

Call or email to find out how to self-refer to this service which is for single people aged 16 and over who are experiencing enduring mental health problems.

Help in


  • 0300 4568022
  • Open: Mo 09:00-17:00; Tu 09:00-17:00; We 09:00-17:00; Th 09:00-17:00; Fr 09:00-16:00

St Vincent's Support Centre drop-in work club

Help is given to develop CVs, apply for jobs, prepare for interviews and access to IT support and careers advice. The work club takes places every Wednesday 2-4pm.

Positive Action for Refugees and Asylum Seekers (PAFRAS)

A drop-in for refugees and asylum seekers is held on Wednesdays between 10 am-1 pm. Everyone who attends a Pafras drop-in is offered a hot meal and snacks. One-to-one support is given by experienced staff and volunteers who can give advice and signpost to other services. People attending can also access mental health support, social and volunteering activities and food parcels.

Ebor Garden Advice Centre (EGAC)

You can meet with EGAC for free, confidential and independent advice about debt. EGAC provides a full debt advice, legal advocacy, representation and casework service. Contact them to make an appointment: call 0113 235 0276 or email

City of Leeds Council Jobshops

Visit a Jobshop for support to help you:

  • Search online for jobs.
  • Develop your CV.
  • Complete application forms.
  • Prepare for interviews.
  • Look at your work and career options.

Jobshops can be found all over Leeds. Find the nearest one to you on the Council website. Opening hours vary for each Jobshop, so check online.

WorkPlace Leeds courses and group workshops

Courses include Being Well at Work, a eight week programme to help you improve wellness at work through developing skills in resolving conflict, assertiveness, work-life balance and mindfulness. All courses are coordinated and led by people with experience of mental health issues. A series of workshops can help you build confidence and manage work-place stress.

Access to Work

The scheme can help you if your health or disability is affecting your ability to work or to start a new job. Complete an online form for more information.

Leeds Housing Options

They will do everything they can to help you stay where you are or find you another place to live. Leeds Housing Options Surgeries are also held at other locations, details can be found here.

You can find advice for what to do in an emergency (out of office hours) here.

Better Leeds Communities

You can talk to trained staff about a range of issues such as housing, debt and benefits. Better Leeds Communities is assured to the Advice Service Alliance Generalist Quality Mark standards. Anyone can currently access their housing or debt advice, but the welfare benefits advice service is only available to people who qualify for their Children's Centre Service.

Opening times and locations vary for the different advice services and support is available to people who can't access the centre. Please see their website for more information, then call to book an appointment for the service you need.


  • 0808 800 4444 (freephone for urgent help only)
  • Open: Mo 08:00-20:00; Tu 08:00-20:00; We 08:00-20:00; Th 08:00-20:00; Fr 08:00-20:00; Sa 09:00-17:00; Su 09:00-17:00

You can talk to an expert housing adviser if you're in urgent need of housing advice. Their helpline is open every day of the year.

When it's an emergency, for example:

  • You have nowhere to sleep, or might be homeless soon.
  • You have somewhere to sleep, but nowhere to call home.
  • You are/could be at risk of harm.
  • You feel very overwhelmed about your housing situation.

If you need advice but it's not an urgent situation, their website has lots of information and advice. If you can't find what you're looking for on Shelter's website, you could try their webchat service, which is available on weekdays from 9am to 5pm.

York Street Health Practice

You can drop in any week day between 9-11.30am to register with the practice – you won't need an address. You'll then be able to make an appointment to see a GP and access mental health and alcohol and drug use services offered by the surgery. Surgery is open 9am-5pm Monday to Friday (Thursdays 10.15-5pm).

Basis Yorkshire sex work project

Basis Yorkshire sex work project supports female and transgender sex workers that work in all sectors of the Leeds sex industry, including those working indoors and online. They provide non-judgemental, free and confidential support and information around sexual health, sexual and domestic violence, benefits and housing, emotional support and referral to counselling, mental health and wellbeing services.

St Vincent's Support Centre

Its debt service is entirely confidential and has been awarded the Advice Quality Standard. Debt advisers give professional, personalised support and will help you look at how to increase your income and possible benefits and grants available to you. A drop-in session is open Monday 10:30 – 12:30, or call to make an appointment on 0113 248 4126.

Leeds City Credit Union

If you do need to borrow money you can contact Leeds City Credit Union to discuss their affordable loans which are offered at fair rates of interest. The Union is a 'mutual' organisation and provides a range of savings plans and other accounts that help members save and manage their money. You can call Leeds City Credit Union or drop into one of their branches (details on the website).

National Careers Service

Whether you have been made redundant and considering your next move, returning to work after a break, just finished college or simply looking for a change, the National Careers Service can help. You can also find useful information on their website including:

  • Help to change or choose your career.
  • How to search for a job.
  • CV advice and application forms.
  • Preparing for job interviews.
  • Working in the UK if you are a non-British citizen.

Webchat is also available, in addition to email, text, or textphone for people who are deaf or have hearing or speaking difficulties. See the National Careers Service's 'contact us' page for different ways to contact them.

ACAS (Advisory, Conciliation and Arbitration Service)

If you do need to talk to someone about your situation at work ACAS provides free and independent information and advice to employers and employees on all aspects of workplace relations and employment law. The ACAS website also gives information on different areas of employment relations.

ACAS also runs Helpline Online, an automated system that helps answers thousands of questions from both employees and employers each week.

Leeds Asylum Seekers' Support Network (LASSN)

  • 0113 373 1759
  • Open: Mo 09:00-16:30; Tu 09:00-16:30; We 09:00-16:30; Th 09:00-16:30; Fr 09:00-16:30

Anyone can refer or self-refer to LASSN by phone or email. There is currently a waiting list for both Befriending and English at Home, and all referrals to our accommodation must come via PAFRAS or the British Red Cross.

Mantality Project

The free 12-week project is delivered in Leeds communities with the aim of increasing future employment opportunities. Participants will develop their personal skills, mental resilience and physical wellbeing during the programme. The Mantality project has been created by Rhinos star Stevie Ward and Leeds Rhinos Foundation.

RETAS (Refugee Education Training Advice Service)

This includes connecting newly arrived asylum seekers with local volunteers who can help them settle in and engage with local services, ESOL classes, employability workshops and one-to-one guidance to help with accessing education and employment opportunities.

RETAS runs a drop-in session each week on a Friday 10am-1pm which supports people to find the right education and employment opportunities.

If you're new to RETAS, you should go to their Friday drop-in at their office on Roundhay Road to register, or call them on 0113 380 5630 to book an appointment.

New to Leeds

The guide can help you find the right services for your needs. It has lots of helpful information about health, education, money, housing and working in the city and lots more.

New to Leeds has a tool which can translate the website into different languages.

Transition Guide for Refugees in Leeds

This guide provides help for refugees who have recently been granted leave to remain in the UK. If you have Refugee Status, Humanitarian Protection, Discretionary Leave or Indefinite Leave to Remain, this guide will help you understand what new rights and entitlements you have, and how to get them. It also has information about health, education, money and housing in the city and help in getting to know Leeds.

The guide has a tool to translate the website into different languages.

Think Employment Leeds

Think Employment offer a variety of workshops to boost employment prospects. All courses are free to those who are either unemployed and in receipt of a benefit or are in a low income wage position. The courses offer a stepping stone for those who may have been out of work for a while and need that boost in confidence to get back on track. The service can also help with CV writing, interview tips and tricks to fully support people towards their next steps.

Benefit Buddies

Benefit Buddies can help you: with a full benefit check, apply for benefits online or paper, help you find support for appeals, provide information and leaflets, assist you with job searching and with your jobseeker agreement/jobseeker interviews, attend medical assessments/interviews with you (and take notes), attend benefit appeal hearings with you (but not represent you).

Enterprise Training Project

The project is run by Disability Action Yorkshire and is aimed at those who wish to retrain after an accident or illness, including mental health issues. People who've experienced illness or accident sometimes find it hard to return to their original career path, so this project provides training for longer term unemployed disabled people who wish to follow a self-employment route or back into employment.

You can find out more by downloading this leaflet or contacting the Enterprise tutor, Iram Khan: Call 01423 855 410 or Email

Leeds Domestic Violence Service

  • 0113 246 0401 (local rate but staff can call you back to save you paying)
  • Open: 24/7

Leeds Domestic Violence Service helpline is open 24 hours every day for confidential support, information and access to emergency accommodation for women and men experiencing violence, fear or abuse at home. If you are experiencing domestic violence and need somewhere to go, you can call at any time day or night.

They also offer a variety of services to support anyone experiencing domestic violence in Leeds, including:

  • Community Domestic Violence Team: practitioners provide regular practical and emotional support on housing, benefits and budgeting, safety planning, attending courts and legal appointments.
  • IDVA (Independent Domestic Violence Advocates) Team: support for people needing immediate crisis or safety advicelegal advice and advocacy on a range of issues within family and criminal law.
  • Group support: weekly peer support groups for women, in different areas of the city.

Home Plus (Leeds)

Home Plus is for Leeds residents who are struggling to heat their home or to pay heating bills. They also help people who may be at serious risk of falling, need help with repairs that are causing a hazard in their home or need information and advice to maintain independence.

To qualify for their warmth and repairs service, you must have a household income of less than £21,000, and savings of less than £16,000, and belong to one of the following groups:

  • Be over 65 years of age.
  • Have dependent children up to 18 years old living in the same property.
  • Have a disability or long-term health condition (respiratory, cardiac or enduring mental health).

They can help with:

  • Servicing and repairs to heating and hot water systems.
  • Help changing to the cheapest energy deal.
  • Free energy saving equipment and advice.
  • Draught proofing and insulation measures.

For the falls prevention service, there is a list of criteria on which you must fulfil at least two of to qualify - see the scheme leaflet. The service is provided by Care & Repair Leeds, Age UK Leeds and Groundwork NEWY.

The Money Advice Service

You can access support from the Money Advice Service over the telephone, online from their webchat or via WhatsApp. The website provides interactive tools and information on a range of issues – from budgeting to savings, benefits and pensions, credit and borrowing, mortgages and debt as well as managing life changes such as starting a family or losing a job.

Step Change Debt Charity

You can use a free online debt help tool for help with creating a budget and to access free debt advice. You can also call 0800 138 1111 if you want to talk to someone. Don't forget to use the budget form to gather your information before calling. A debt advice call takes around 40 minutes to complete. You can also email the team or try their online live chat - see their website for details.

When do I need to talk to my GP?

And how to prepare for an appointment

Citizens Advice in Chapeltown

Chapeltown Citizens Advice offers appointments at their base and outreach at St Martins Practice, Belbrooke Surgery, Carlton Gardens GP Surgery and Meanwood Group Practice.

You can also access lots of helpful information on the Citizens Advice website.

The Prince's Trust

The Trust provides personal development, training and work experience opportunities to help young people build their skills, confidence and motivation. Any young person who is either unemployed or is an educational underachiever can apply for support. Many of the young people that the Trust supports are in or leaving care, facing issues like homelessness or mental health problems or have been in trouble with the law.

You can contact them by:

  • Completing an online form (they'll respond within five working days).
  • Call them free on 0800 842 842, they're open everyday from 9am-9pm.
  • Request a call back by texting 'CALL ME' to 07983 385 418.

Dial House

For coronavirus updates go to

If you're finding it hard to cope - Dial House is a place you can go that's safe and homely, and have an hour of one-to-one support. It could be that you are going through a 'life crisis' - perhaps a relationship has broken down or you are worried about being homeless - or you could be experiencing problems with your mental health. Dial House has a family room, so parents can bring children with them. Taxis to and from the service are provided. Dial House is open Monday, Wednesday, Friday, Saturday and Sunday - 6pm-2am.

If you wish to visit, call 0113 260 9328 or text 07922 249 452 on the night you want to come.

Dial House takes referrals between 6pm and 7pm, but when they are very busy they stop taking requests – so please call as early as you can.

If it's your first visit, you can turn up at the door between 6pm and 7pm, though you may have to wait until 7:45 for support (due to meetings and staff breaks). However, it is better if you can phone in advance.

If you've been before please ring 0113 260 9328 or text 0792 224 9452 from 6pm on the night you want to request a visit.

Connect Helpline

For coronavirus updates go to

Call Connect if you are feeling anxious, lonely, angry or just need to talk. Trained volunteers and workers provide compassionate, non-judgemental support and can give information about other services, if needed. Whatever your problems are - mental health, housing or money worries, caring for someone, bereavement or the end of a relationship - Connect can help. The Teen Connect service also offers support to teenagers aged 11-18 years old through the same helpline number. For more information, visit the Connect Helpline website


Scope can help answer questions and talk you through a wide range of topics connected with disability, including benefits, finance, social care, work, equipment and assistive technology and housing, and home adaptations.

Kickstart: employment support programme

People using this service receive support from an Employment Adviser via phone, email, or Skype (or a combination of all three). This service is most suitable for those who have recently worked, have a consistent work history, and feel ready to work. The support is one- to-one and fully focused on the customer's specific employment goals. Kickstart can work with customers for up to 6 months and they will typically contact customers every fortnight (while being a point of contact for customers with any queries between arranged meetings). Customers will receive an updated and improved CV, tailored guidance, and a regularly updated action plan.

To refer or apply, just visit and complete the short online form. Alternatively, email

Starting Line: pre-employment training

People using this service receive support from an Employment Adviser via phone, email, or Skype (or a combination of all three). This service is most suitable for people who haven't worked before or not worked for a long time and are not currently working. They cover a course of modules in pre-employability skills, combined with one-to-one tailored support and guidance. Starting Line takes place over 7 weeks, and while usually a group course, the current one-to-one format allows them to completely adjust to suit a customer's pace.

They will typically contact customers twice weekly. Upon completion of the course, customers can expect to finish with; goal setting skills, an updated and improved CV, interview skills, sector specific job search knowledge, and guidance on how to talk about their disability / health condition. To refer or applyb, just visit and complete the short online form. Alternatively, email

British Sign Language (BSL)

Wherever you see this icon, you will find a BSL video explaining the content on the page.